GatherUp integration

What you can do

• Link your GatherUp workspace to CodeWords using your API credentials. This secure connection allows you to automate review collection and feedback management across your entire customer experience workflow.

• Select from events like new review received, feedback submitted, review request sent, or rating threshold reached. These triggers start automated actions when customers interact with your reputation management system.

• Pick applications to work with GatherUp data, such as CRM platforms, email tools, or customer support systems. Build workflows that respond to customer feedback across your technology stack.

• Define how review data, customer information, and feedback details transfer between GatherUp and other tools. Match customer records, location data, and response templates to ensure seamless information flow.

• Create rules that route reviews based on rating scores, locations, or content themes. Direct positive reviews to marketing channels while routing negative feedback to customer service teams for immediate attention.

• Define who receives alerts when specific review events occur. Set up team notifications, escalation protocols, and response timelines to ensure timely engagement with customer feedback across all locations.

• Run test scenarios to verify that review triggers fire correctly and data flows as intended. Ensure that team members receive proper notifications and customer information syncs accurately before going live.

• Track review collection rates, response times, and sentiment trends through your connected dashboard. Adjust workflow parameters to improve customer satisfaction scores and online reputation metrics over time.