MSG91 integration

What you can do

• Trigger SMS messages based on events in your connected applications, such as order confirmations, shipping updates, or appointment reminders, ensuring customers receive timely information without manual intervention from your team.

• Generate and send one-time passwords for user authentication and transaction verification, enhancing security across your applications while providing a seamless user experience during login and sensitive operations.

• Execute SMS marketing campaigns by sending promotional messages, special offers, and announcements to segmented customer lists, tracking delivery rates and engagement metrics to optimize your messaging strategy over time.

• Send critical transactional messages such as payment confirmations, password resets, and account alerts with high reliability, ensuring important communications reach customers regardless of email deliverability challenges.

• Plan SMS campaigns in advance by scheduling messages for optimal delivery times based on customer time zones and engagement patterns, maximizing open rates and response while respecting customer preferences.

• Monitor message delivery confirmations, read receipts, and failed delivery attempts in real-time, allowing your team to identify communication issues quickly and ensure critical messages reach their intended recipients successfully.

• Customize SMS content with customer names, account information, and relevant details pulled from your CRM or database, creating more engaging and relevant communications that improve customer satisfaction and response rates.

• Send messages in multiple languages to serve diverse customer bases across different regions, using Unicode support to ensure proper character rendering and culturally appropriate communication for international audiences.