Shipday integration

What you can do

Integrate Shipday with CodeWords to automate delivery dispatch, route optimization, and customer notification workflows for your local delivery operations.

• Create deliveries from orders. When new orders arrive through your e-commerce platform or POS system, the integration creates delivery tasks in Shipday with customer addresses, contact information, and special delivery instructions.

• Assign deliveries to drivers. As delivery requests enter Shipday, the system analyzes driver availability and location, assigns orders to the most efficient driver, and sends notifications with pickup and delivery details.

• Send tracking updates. Throughout the delivery process, the integration sends real-time status updates to customers via SMS or email, including estimated arrival times and driver location information.

• Update order status. When deliveries are marked complete in Shipday, the integration updates order status in your e-commerce platform, triggers payment processing, and sends delivery confirmation messages to customers.

• Collect delivery proof. After successful deliveries, the system retrieves photos and signatures from Shipday, stores them in your document management system, and attaches them to customer order records.

• Optimize delivery routes. Based on multiple pending deliveries, the integration groups orders by location, calculates optimal routes for drivers, and schedules pickups to minimize travel time and fuel costs.

• Handle delivery exceptions. When delivery issues occur, the system notifies customer service teams, creates support tickets, updates customers about delays, and reschedules deliveries according to business policies.

• Track driver performance. The integration monitors delivery times, customer ratings, and completion rates, then compiles performance metrics and sends summary reports to management for operational improvement insights.