Spoki integration

What you can do

• CodeWords monitors your CRM and customer databases, then updates Spoki contact lists in real-time. New customers are added to appropriate segments without manual intervention, ensuring your WhatsApp marketing reaches the right audience.

• Set up event-based triggers that send WhatsApp messages through Spoki when specific actions occur. Order confirmations, appointment reminders, and follow-up messages are sent instantly based on customer behavior or system events.

• CodeWords uses AI to customize WhatsApp message templates with customer-specific data from your systems. Each recipient receives personalized content that includes their name, order details, or relevant information for higher engagement.

• Incoming WhatsApp messages are processed by CodeWords and routed to appropriate team members or systems. Customer inquiries are categorized, logged in your CRM, and flagged for follow-up based on content and urgency.

• CodeWords analyzes customer locations and optimal send times, then schedules Spoki campaigns for maximum impact. Messages reach recipients when they're most likely to engage, improving open and response rates.

• Campaign performance data from Spoki flows into your reporting systems through CodeWords. Message delivery rates, read receipts, and response metrics are consolidated with other marketing analytics for comprehensive insights.

• Design multi-step WhatsApp sequences that guide customers through onboarding, nurturing, or re-engagement journeys. CodeWords manages the timing and progression of messages based on recipient interactions and predefined rules.

• When customers request to unsubscribe, CodeWords processes these requests and updates your contact lists across all systems. Opt-out preferences are synchronized to ensure compliance with messaging regulations and customer preferences.